01 · Acquisitions for owner-operators

A long-term home
for the company
you built.

We acquire residential property management companies from owners ready for what's next — and operate them for the next thirty years, not the next quarter. Modern systems where they help. People-first, where it counts.

Permanent capital People-first transitions Owner-operator led AI-augmented · human-run Confidential process
02 · Thesis

Property management is a people business with an automation problem.

The companies we admire were built on relationships, judgment, and a phone that gets answered. The pressure today isn't to replace any of that — it's to free the people doing it from the work a machine should be doing instead.

That's the work we do after closing. Not a rebrand. Not a "transformation." A patient retrofit, run alongside the team that already knows the buildings, the owners, and the neighborhood.


03 · Approach

AI & automation, deployed where they buy property managers their time and focus back.

A · Triage

Maintenance that routes itself.

An AI agent answers tenant requests around the clock, asks the right diagnostic questions, and prepares a vendor-ready work order — so a human dispatches, never types.

  • 24/7 first response in < 60s
  • Photos, severity, vendor pre-fill
  • Clear handoff to the on-call PM
B · Books

Reconciliation, not data entry.

Bank feeds, owner statements, and trust-account reconciliation run automatically against the GL. The accounting team reviews exceptions instead of keystroking line items.

  • Daily three-way trust recon
  • Owner statements drafted on day one
  • Anomaly flags before the auditor finds them
C · Owners

Communication that compounds.

Drafts — never sent on autopilot — for owner updates, tenant notices, and renewal outreach. The PM signs, edits, sends. The voice stays yours; the cadence becomes reliable.

  • Monthly owner narratives, drafted
  • Renewal outreach 90 days early
  • Quarterly portfolio reviews, produced

What we don't do: replace leasing agents with chatbots, route tenants into call-center queues, or automate the relationships that earned the company its reputation.


04 · Our promise to your team

What stays the same. What gets better.

Stays the same

  • The team Continuity is our default. We acquire to grow these companies, not strip them — senior staff stay senior, and good people stay employed.
  • The name on the door We acquire under the existing brand. Tenants, owners, and vendors keep dealing with the company they already trust.
  • The local relationships Vendors, inspectors, attorneys, the building super you've worked with for fifteen years.
  • Day-to-day operations The people who run the buildings keep running the buildings.

Gets better

  • The tooling underneath it Modern stack, well-funded. Things that should be one click become one click.
  • Compensation & benefits Benchmarked to market on day 30. Health, 401(k), profit-sharing where it isn't already in place.
  • Career paths Real ladders for property managers, ops, and accounting. Tuition support for relevant credentials (CAM, CPM, RMP).
  • The owner's exit Clean transition, fair price, optional advisory role for the founder. Or a handshake and a head start on retirement.

05 · What we buy

A focused mandate, not a roll-up.

Door count
8006,000

Sweet spot is 1,500–3,500 doors under a single management contract base.

Asset class
Residential

SFR, small multi (2–20 units), and mid-size multifamily. HOA considered.

Geography
U.S.

Sun Belt, Mountain West, Mid-Atlantic primary. Open to others with the right operator.

Owner situation
Succession

Retirement, partnership unwinds, or a founder ready to hand off the operating role.

+ What we love to see
  • — A team that's been together > 5 years
  • — A reputation built on phone calls returned
  • — Software that's tired (we'll handle that)
  • — Concentrated owner relationships you'd like to preserve
Where we're not the right buyer
  • — Pure brokerage shops
  • — Distressed portfolios needing recapitalization
  • — Owners looking to be flipped in 36 months
  • — Anyone hoping we'll cut headcount on Day 1

06 · Process

Quiet, deliberate, on your calendar.

Week 0

Conversation

A confidential call. No materials needed. We listen to what you've built and what you want next.

Weeks 1–3

Mutual fit

You meet the operator. We share references from prior sellers and our team. NDA mutual.

Weeks 3–6

Indication & LOI

Indicative range against summary financials, then a clear LOI — including our written commitments to your team.

Weeks 6–12

Diligence

Quality of earnings, trust-account review, contracts, owner concentration. Run with one accounting partner — your team is barely involved.

Weeks 12–16

Close & handoff

Funded close. A 90-day shoulder-to-shoulder period with you. Then the team continues, with new tools and the same standards.


07 · Founder

Who you'd be selling to.

Founder & Operator
Aaron Shoemaker

I'm an operator first. I served as a U.S. Army officer in Iraq and Afghanistan, received my MBA from Wharton in 2016, and advised large enterprises on operations and big data at BCG. After consulting I built my own single-family rental acquisition company — and through that work found my real focus: property management.

Today I run CPM Partners, the residential PM firm I've operated for years alongside the same team that was there on Day 1. Shoemaker is the next chapter — built to do for one or two more companies a year what I learned to do for my own.

That experience is the reason this is a real promise and not a brochure. I've sat in the seat. I know what it's like to wonder whether the people who answered every late-night maintenance call will still have a job in twelve months. The answer here is yes — and we put it in writing before we ever talk price.

I'm looking for one or two more companies a year. Not a portfolio to flip. A small number of businesses I can know well, run alongside their operators, and hold for a long time.

Operating
CPM PartnersFounder & Operator · Residential property management
Acquisitions
Single-Family Rental PortfolioFounder & Operator · Acquired and managed prior to CPM
Strategy
Boston Consulting GroupOperations & Big Data · Large-enterprise advisory
Education
The Wharton SchoolMBA · Class of 2016
Service
United States ArmyOfficer · Combat tours, Iraq & Afghanistan

08 · FAQ

The questions we usually hear first.

Will my employees keep their jobs? +

Continuity is our default. We acquire these companies to grow them, not gut them — the team is the asset, and our written commitments to compensation, role security, and benefits are part of the LOI before price is finalized.

That said, we don't pretend every business is run perfectly on Day 1. Where roles are misaligned, where someone is in the wrong seat, where the company is genuinely overstaffed — we'll make decisions over time, with you, with notice, and with severance. What we will not do is acquire a company and immediately cut it for spreadsheet reasons. That's not the business we're in.

Will the company name change? +

No. We acquire under the existing brand and keep it. Tenants, owners, and vendors continue working with the company they already trust. The legal entity may move; the name on the door, the email signatures, and the phone greeting do not.

What does "AI-augmented" actually mean for my team? +

It means specific, boring wins — not a transformation program. Your accountants stop keystroking bank feeds. Your maintenance dispatcher stops being a typist for tenant calls at 11pm. Your property managers spend Friday afternoons on owner relationships instead of drafting renewal letters.

Everything stays human in the loop. Nothing goes out under your company's name without a person reading it first.

How do you value a company like mine? +

A multiple of normalized EBITDA, anchored to recurring management revenue, owner concentration, and team retention. We share our framework on the first call — no black box, no late-stage retrades. If we shake hands on a number, that's the number.

Do I have to stay on after closing? +

A 90-day shoulder-to-shoulder handoff is the minimum we ask for — most founders find it works for them too. After that, an optional advisory role for the next year if you'd like to stay involved. Founders who want a clean break get one once the handoff is complete. Founders who want to keep building can keep building, with someone else holding the pager.

How do you keep this confidential? +

One-page mutual NDA before anything substantive is shared. Diligence is run through a single accounting partner under a clean room — your staff isn't involved until you decide to involve them. We've never had a process leak to a team before the founder was ready to tell them.

09 · Start a conversation

The first call is a conversation, not a pitch.

Thirty minutes. Confidential. No deck, no materials, no ask. If there's a fit we'll know — and so will you. If there isn't, you'll have an honest read on what your company is worth in this market.

Or email directly: aaron@shoemakerpma.com

Confidential. We respond personally within one business day.